Terms of Service

Last updated: 14 Nov 2026

1. The service

OMNIXA is an online service with three AI tools for WordPress sites and WooCommerce stores: CatalogDoctor AI (product catalog checks and AI-suggested product texts), SalesDigest AI (sales reports) and SiteChat AI (a chat assistant for your website visitors) (“the Service”). The Service connects to your site through the AI Suite Connector plugin.

2. Your account

You must provide accurate information, keep your password safe, and be at least 18 years old. You are responsible for activity under your account. You may only connect sites that you own or are authorised to manage.

3. Plans, free trial, payment and cancellation

Each tool is activated separately. CatalogDoctor AI has a free plan; SalesDigest AI and SiteChat AI come with the Starter, Pro and Premium plans and can start with a 7-day free trial, without a card. Paid plans are paid in advance by card, Apple Pay or Google Pay through our payment provider Stripe, or with the payment methods of our online shop where offered; receipts and invoices are available on the billing page or by email. Subscriptions renew automatically every month or year and can be cancelled at any time under Plans & billing → Manage subscription, and access continues until the end of the period you have paid for. Plans without automatic renewal end when the paid period ends. Plan limits (sites, products, scans, AI suggestions, reports and messages per month) are shown on the pricing page and may change with 30 days’ notice.

4. AI-generated content

Suggestions, reports and chat answers are generated automatically and may contain mistakes. Review every suggestion before using it: no change is applied to your store without your approval. You are responsible for the content you publish.

5. Acceptable use

Do not misuse the Service, attempt to access other customers’ data, interfere with its security, or use it for unlawful purposes. We may suspend accounts that break these terms.

6. Availability and liability

We work to keep the Service available and secure, but it is provided “as is”. To the extent permitted by law, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under mandatory consumer law.

7. Changes and contact

We may update these terms and will notify you of material changes. Questions: the contact details on our website.